Last updated: January 2026
1. Introduction
Conservatory Roof Replacements Liverpool ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at conservatoryroofreplacementsliverpool.co.uk, use our services, or contact us by telephone, email, or through our contact form.
By using our website and services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand how we handle your information.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Fill in our contact form or request a free quote
- Call us on 0151 453 9786
- Email us at info@conservatoryroofreplacementsliverpool.co.uk
- Book a free home survey
- Enter into a contract with us for conservatory roof replacement services
This information may include:
- Your full name
- Email address
- Telephone number
- Postal address and postcode
- Details about your conservatory and project requirements
- Payment information (processed securely through our payment provider)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website address
- Date and time of your visit
- Device type (desktop, mobile, tablet)
This information is collected through cookies and similar tracking technologies, including Google Analytics (tracking ID: G-134829QCV8).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide you with a free quotation
- To arrange and conduct free home surveys
- To provide our conservatory roof replacement services
- To communicate with you about your project, including scheduling and progress updates
- To process payments and manage your account
- To send you information about our services that may be of interest to you (only with your consent)
- To improve our website, services, and customer experience
- To analyse website traffic and usage patterns
- To comply with legal obligations and protect our legitimate business interests
4. Disclosure of Your Information
We may share your personal information with the following parties:
- Service providers: Trusted third parties who assist us in operating our website, conducting our business, or providing services to you, including our installation teams and building control partners.
- Insurance providers: Companies that provide insurance-backed guarantees for our installations.
- Building control bodies: Local authorities and approved inspectors who certify our work meets building regulations.
- Legal requirements: When required by law, court order, or governmental regulation.
- Business partners: Pure Conservatories and other partners involved in delivering our services.
We will never sell, trade, or rent your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure SSL encryption on our website
- Restricted access to personal data on a need-to-know basis
- Regular review of our data collection, storage, and processing practices
- Physical security measures at our office at Edward Pavilion, Royal Albert Dock, Liverpool
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:
- Right of access: You can request a copy of the personal information we hold about you.
- Right to rectification: You can request that we correct any inaccurate or incomplete information.
- Right to erasure: You can request that we delete your personal information in certain circumstances.
- Right to restrict processing: You can request that we limit how we use your information.
- Right to data portability: You can request to receive your data in a structured, commonly used format.
- Right to object: You can object to the processing of your personal information in certain circumstances.
- Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in Section 10 below. We will respond to your request within one month.
7. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. Cookies are small text files placed on your device when you visit our website.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly. These cannot be disabled.
- Analytics cookies: We use Google Analytics to understand how visitors interact with our website. This helps us improve the user experience. Google Analytics uses cookies to collect information about website usage anonymously.
- Functional cookies: These remember your preferences and choices to provide a more personalised experience.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Enquiry data: Retained for up to 2 years after your last interaction with us.
- Customer project data: Retained for the duration of any guarantee period (up to 25 years) to support warranty claims and building regulations compliance.
- Financial records: Retained for 7 years as required by UK tax and accounting legislation.
- Website analytics data: Retained for up to 26 months in accordance with Google Analytics default settings.
After the applicable retention period, we will securely delete or anonymise your personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.
If we make material changes to how we treat your personal information, we will notify you through a notice on our website.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights. You can contact the ICO at ico.org.uk.
