Last updated: January 2026
1. Agreement to Terms
By accessing our website at conservatoryroofreplacementsliverpool.co.uk, contacting us, or engaging our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.
These terms apply to all visitors, users, and customers of Conservatory Roof Replacements Liverpool ("we", "our", "us"). Please read these terms carefully before using our services.
2. Services
Conservatory Roof Replacements Liverpool provides conservatory roof replacement, installation, and related services across Liverpool, Merseyside, and the North West of England. Our services include, but are not limited to:
- Tiled conservatory roof replacements
- Solid conservatory roof installations
- Guardian warm roof systems
- Leka roof system installations
- Conservatory roof insulation
- Conservatory roof conversions
- Free home surveys and consultations
All services are subject to a site survey and assessment. We reserve the right to decline any project where we determine the work is not feasible, safe, or within our scope of expertise.
3. Quotes and Pricing
All quotations are provided free of charge following a home survey. Our pricing policy includes the following terms:
- All quotes are free, with no obligation to proceed.
- Quotations are valid for 30 days from the date of issue unless otherwise stated.
- Quotes include all materials, labour, waste removal, and building regulations certification unless specifically excluded in writing.
- Prices quoted are inclusive of VAT at the prevailing rate.
- Any variations to the agreed scope of work may result in additional charges, which will be discussed and agreed with you before any additional work is undertaken.
- We reserve the right to adjust pricing if the site survey reveals conditions that differ significantly from the information provided at the time of quotation.
4. Payment Terms
Payment terms are clearly outlined in your individual contract and quotation. The following general terms apply:
- A deposit may be required to secure your installation date. The deposit amount will be stated in your quotation.
- Stage payments may apply for larger projects, as detailed in your contract.
- The final balance is due upon satisfactory completion of the installation.
- We accept payment by bank transfer, debit card, and credit card.
- Late payments may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Installation Process
Our standard installation process is as follows:
- Most conservatory roof replacements are completed within 3-5 working days.
- We will agree a start date with you and aim to keep to the agreed schedule. However, installation timescales may be affected by adverse weather conditions, supply delays, or unforeseen structural issues.
- We will keep you informed of any changes to the agreed schedule as soon as possible.
- Our teams work during standard hours (typically 8:00am to 5:00pm, Monday to Friday) unless otherwise agreed.
- We take all reasonable care to protect your property during the installation. Any areas at risk will be covered and protected appropriately.
- We will remove all waste materials and leave the site clean and tidy upon completion.
- A final inspection will be conducted upon completion, and you will be asked to sign off the work as satisfactory.
6. Guarantees and Warranties
We stand behind the quality of our work with comprehensive guarantees:
- All conservatory roof replacement installations come with a 10-year workmanship guarantee and 40-year manufacturer's warranty.
- All guarantees are insurance-backed for your protection, meaning your guarantee remains valid even in the unlikely event that our company ceases to trade.
- Manufacturer warranties apply to specified components and materials, as detailed in your guarantee documentation.
- Every installation receives full building regulations certification as standard.
- Guarantees are subject to normal use and proper maintenance. Damage caused by misuse, negligence, or unauthorised modifications is not covered.
- Guarantee documentation will be provided to you upon completion of the installation.
- Guarantees are transferable to new homeowners in the event that you sell your property.
7. Planning Permission and Building Regulations
The following terms apply to planning permission and building regulations:
- Most conservatory roof replacements qualify as permitted development and do not require planning permission. We will advise you if your project requires planning permission.
- Building regulations approval is required for all conservatory roof conversions. We handle the entire building regulations process on your behalf at no additional cost.
- Properties in conservation areas, listed buildings, or those with existing planning restrictions may have additional requirements. We will advise you of these before any work begins.
- It is the homeowner's responsibility to inform us of any existing planning conditions, restrictive covenants, or party wall agreements that may affect the installation.
- We will obtain all necessary building control sign-off and provide you with the relevant certification upon completion.
8. Cancellation Policy
You have the right to cancel your contract under the following terms:
- Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date you sign the contract, during which you may cancel without giving any reason.
- To cancel, you must notify us in writing (by email or post) within the 14-day period.
- If you have requested that work begins within the cooling-off period, you may still cancel but may be liable for any work already carried out.
- Cancellations after the 14-day cooling-off period may be subject to charges for materials already ordered or work already undertaken.
- We reserve the right to cancel or postpone an installation if circumstances beyond our control prevent us from completing the work safely or to the required standard.
9. Limitation of Liability
Our liability to you is limited as follows:
- We will carry out all work with reasonable care and skill, in accordance with industry best practices and relevant regulations.
- Our total liability for any claim arising from our services shall not exceed the total price paid for the relevant installation.
- We are not liable for any indirect, consequential, or incidental losses, including loss of profit, loss of use, or loss of opportunity.
- We are not liable for delays caused by events beyond our reasonable control, including adverse weather, supplier delays, pandemics, or government restrictions.
- Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
10. Intellectual Property
All content on our website, including text, images, graphics, logos, and design elements, is the property of Conservatory Roof Replacements Liverpool or our licensors and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our website without our prior written consent. Limited use for personal, non-commercial purposes such as printing a page for your own reference is permitted.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes acceptance of the revised terms.
We encourage you to review these terms periodically. For existing contracts, the terms in force at the date of your contract will apply unless otherwise agreed in writing.
12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13. Contact Us
If you have any questions about these Terms of Service or need further information about our services, please contact us:
